FAQ, Terms and Conditions


About our products

What ingredients are in your toffee(s)?

Our toffee is made with only the finest ingredients including butter, sugar, chocolate, almonds, water and corn syrup. Each of our products is labeled with a detailed ingredient list.

 

What allergens are in your toffee?

All of our products contain both milk (in the chocolate) and tree nuts. Each one of our products is labeled with a listing of allergens. All of our products are manufactured on shared equipment in a commercial kitchen and may contain other allergens.

 

Is your toffee gluten free?

All of our toffee ingredients are gluten free, however, all of our products are manufactured on shared equipment in a commercial kitchen and therefor may contain trace amounts of gluten. 

 

What kinds of nuts are in your toffee?

Our toffee contains whole and crushed almonds.

 

Can I purchase your toffee without nuts?

At this time, all of our products contain nuts. Removing the nuts would substantially alter the flavor of the finished products.

 

Is your toffee Kosher certified?

No. It is not.


How long can I store my toffee?

Under favorable conditions, Crack'd Toffee is best if eaten within four months.  (A "Best by" sticker can be found on the bottom of the outer packaging.)  If sealed, your toffee should be edible for up to one year.  For best results, store your toffee in a cool dry place or sealed in the cool portion of your refrigerator. Avoid excessive heat, cold or moisture.

 

Ordering Information

Can I order over the phone?

Absolutely! We would love to talk with you. You can call us at 1-(844) 5-CRACKD to place a phone order. Our phone hours are 9am-5pm (PST).

 

How do I change or cancel my order?

If you realize a mistake or decide to cancel your order, please call us as soon as possible at 1-(844) 5-CRACKD  It is our policy to do our best to process and ship orders on the day they are received so it is essential that you call us as soon as possible to avoid any charges.

 

Return Policy

What if I am not satisfied with my order? What is your return policy.

The Crack’d Toffee Company always wants you to be completely satisfied with your order. If you are not, please call us at 1-(844) 5-CRACKD and we will work with you to resolve any issue. Please note that we do not refund for “melting” as we cannot control how long the toffee is in transport in the delivery truck or what the outside temperature may be in your area on the day of delivery.

We can not be responsible for entry of incorrect shipping addresses.  Please verify the shipping address you enter before submitting your order.

 

Shipping Policy

It is our goal to process and ship your order within 24 hours after we receive it, however, please allow up to 48 hours for processing. During the busy holiday season, our processing time may increase slightly. If you need your order to be delivered by a specific date, please make a note in the comments section when placing your order and we will do our best to meet your deadline.

All orders are shipped from Redwood City, California.

 

Can I ship to multiple addresses?

Yes, you may! If you are placing your order online, however, you will have to submit each order separately. If you are sending toffee to multiple addresses or have a very large order, you may want to call us at 1-(844) 5-CRACKD to give us your order over the phone.

 

Can you ship to me during summer?

We ship year round, although due to heat and the effect it has on chocolate and toffee, we only ship via USPS Priority Mail or USPS Global Express Guaranteed. We suggest that someone be available on the day of delivery so the toffee doesn’t sit out in the heat for a long period of time. We do not refund for melting so please choose your shipping method wisely

 

Can you ship to locations outside the USA?

For orders outside of the United States we ship via USPS Global Express Guaranteed.

 

 

Privacy Policy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information: We collect personally identifiable information, including names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology: The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information: We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security: Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information: If you have any questions, concerns, or comments about our privacy policy you may contact us using our Contact Form on the "Find Us" page.

We reserve the right to make changes to this policy. Any changes to this policy will be posted.